How do I report a problem with my order?

Nasdisc guarantees that every purchase arrives to you matching the listed condition per the specifications in our Grading Guide.

If your order does not come in the condition listed, here are the steps you should follow to get your issue resolved ASAP.

1. Document the issue

This usually means taking photos of the record and packaging. Make sure to focus on the areas of concern. It's helpful to document the box the record arrived in as well

In the case of playback issues, this may mean taking an audio or video recording to document any issues that can't be seen.

2. Reach out to us

Send us an email at [e-mail]. We'll review your case (typically within the same day) and reach out to the seller to come to a possible resolution. You will always have the option to return the item for a full refund. However, in many cases, if you want to keep the item we can attempt to negotiate with the seller for a partial refund.

In your email, please be sure to include the following: 

• Name of the record in question
• Email associated with your account 
• Description of the Damage
• Any photos or media documenting the damage

If you have missing items, please be sure to include the following:

• Photos of the item you received 
• Description of the item you were supposed to receive 
• Email associated with your account 

If you are experiencing shipping delays or concerns about your order shipping, please follow the Guide on Shipping Timelines

Please refer to our Return Policy for any other questions.